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Role of the helper
Kirsten Fielke
Posted: 26-11-2009
If your Frontline staff sometimes have to deal with clients who have unrealistic expectations or mistake them for counsellors then this 1 day workshop is designed especially for them.
The Workshop will focus on developing communication skills to provide a quality service to clients. How to deal with the difficult situations that arise with clients from time to time including responding appropriately to angry or frustrated clients. Diffusing ‘sticky’ situations. Responding to clients who share their stories and knowing where the boundaries are. Finding appropriate Referral Pathways.
If you only send your Frontline staff to one training session this year, consider this one!
Where: See attached flyer for details
When: See attached flyer for details
Start Date: 2nd February 2010
Costs: 3 staff and/or volunteers for one low price of $150.00 (paid in advance) or $65 Per Participant (paid in advance)
Creche:
Contact Phone: 8392 3100
Attached file: Click here to view flyer
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